At Cisco, we believe that our ability to maintain our competitive advantage is rooted in the quality of our workforce. We believe that there is a high correlation between motivated, committed employees and the historically high levels of customer satisfaction that Cisco achieves. To help retain the best talent, we listen closely to our employees and respond to their suggestions and feedback.
An important tool for garnering that feedback is the Cisco Pulse Survey, which provides a confidential and consistent means for employees across Cisco to rate their experience with the company, and offers Cisco’s leadership clear information on how well the company is performing as an employer.
Since October 2004, Cisco has conducted six biannual random-sample Pulse snapshot surveys. In March 2006, Cisco sent a census Pulse survey to all employees. We intend to continue to conduct an annual Pulse census survey as standard practice.
The snapshot and census Pulse surveys consist of 54 questions in 10 categories and focus on those areas that influence employee commitment and satisfaction. The survey is structured to allow baseline comparisons year over year and department to department.
The survey is designed to elicit employee feedback on work environment, career development, job satisfaction, relationship with management and peers, understanding of business priorities, perceived company honesty and ethics, empowerment, results and recognition, and teamwork and cooperation.
Our goal is to understand what motivates Cisco employees to say:
I am proud to work for Cisco. |
I intend to work for Cisco for at least the next 12 months. |
I would recommend Cisco as a good place to work. |
I would encourage talented people to join Cisco. |
Taking everything into account, I would say this is a great place to work. |
Working here makes me want to do the best work I can. |
I look forward to a long-term career at Cisco. |
In the Q2 FY07 Pulse snapshot survey, 86 percent of employees rated Cisco’s work environment as “very favorable.” Other areas with strongly positive results included teamwork and cooperation, understanding the business, and empowerment.
After each survey, managers, business unit leaders, and company executives develop initiatives to address factors with the lowest survey scores and to reinforce factors with strong results.
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