Table Of Contents
Basic BBSM Configuration
Configuring the Network and Bandwidth Management Settings
Changing the Internal Network IP Address Ranges
Configuring BBSM Sites
Configuring Routers
Configuring Network Elements
Configuring Access Points
Configuring CMTSs
Configuring Switches
Configuring the Port Test Parameters
Configuring the Billing Options
Configuring PMS or Print Billing
PMS Billing
Print Billing
Supported PMS Protocols
Configuring PMS Billing or Print Billing for a Single-Site Architecture
Configuring PMS Billing or Print Billing for a Multi-Site Architecture
Configuring PMS Call Types
Configuring RADIUS Billing
Configuring the RADIUS Server Options
Configuring RADIUS for Multiple Sessions
Configuring Credit Card Billing
Configuring the Credit Card Server Options
Entering the Merchant ID
Testing the Credit Card Interface
Configuring Security/SSL
Configuring Bandwidth Reservation
Configuring the External Router
Configuring the Total Bandwidth
Configuring Classes of Service
Adding Custom Page Sets to BBSM
Using the Page Set Wizard
Configuring Walled Gardens
Configuring the Port Hop Delay
Web Printing
Basic BBSM Configuration
After you have completed the procedures in the "Getting Started," use the procedures in this chapter to continue configuring your system or to change the initial configuration. Follow the procedures in this chapter exactly to ensure that your system functions properly and avoid delays and possibly a loss of data. The following list shows the major chapter sections:
•
Configuring the Network and Bandwidth Management Settings
•Changing the Internal Network IP Address Ranges
•Configuring BBSM Sites
•Configuring Routers
•Configuring Network Elements
•Configuring the Port Test Parameters
•Configuring the Billing Options
•Configuring Security/SSL
•Configuring Bandwidth Reservation
•Adding Custom Page Sets to BBSM
•Using the Page Set Wizard
•Configuring Walled Gardens
•Configuring the Port Hop Delay
•Web Printing
Configuring the Network and Bandwidth Management Settings
Follow this procedure to configure the basic network and bandwidth management settings.
Step 1 From the Dashboard, click WEBconfig. The BBSM Server Settings web page appears. (See Figure 3-1.)
Figure 3-1 BBSM Server Settings
Step 2 Configure the network configuration and bandwidth management options using the information shown in Table 3-1.
Step 3 To save the changes made on the web page, click Save.
Table 3-1 BBSM Server Settings Options
Field
|
Description
|
Network Configuration
|
Enable Maximum Active Sessions
|
Enables the administrator to set the maximum number of active sessions.
|
Maximum Active Sessions
|
If Enable Maximum Active Sessions is checked, sets the maximum number of allowable active sessions, which defaults to 0. This option controls the maximum number of simultaneous users.
|
Current Active Sessions
|
Displays the number of BBSM end users currently connected to the Internet.
|
Enable Transparent Proxy
|
Enables the transparent proxy, which allows BBSM to force all clients to use a proxy even if they are not configured to do so. With web proxy enabled globally, you can use Microsoft IIS to monitor which Internet sites the web browser has visited. This information appears in the IIS log files.
If your router is configured properly, transparent proxy does not need to be enabled for BBSM to operate correctly. Problems occur when the client is using a private IP address and the router is not configured with a static route to the BBSM internal network. In this case, the router is not able to route packets to the client and the client cannot browse the Internet.
For additional information on proxies, refer to the "Web Proxies" section.
Note To log the transparent proxy entries, after you check Enable Transparent Proxy, follow these steps: Choose Start > Programs > Microsoft ISA Server > ISA Management. Open the Servers and Arrays folder, then open the Monitoring Configuration folder. Click Logs. Right-click ISA Server Web Proxy Service. Choose Properties, then the Log tab. Check Enable logging for this service. Click OK.
|
SMTP Forwarding Server
|
Specifies the IP address or fully qualified domain name (FQDN) for SMTP forwarding of all e-mails. To enable the BBSM server to transmit e-mails, contact your ISP to register the internal BBSM IP network. Then enter the desired SMTP server relay IP address or FQDN in this field, which enables BBSM to forward e-mails to that SMTP server and then to the appropriate mail server.
If this field is left blank, the server does not change the SMTP destination for e-mails being sent.
|
Currency Type
|
From the drop-down menu, select the local currency type for BBSM transactions. (When designated, this currency type across all BBSM options.) The default type is USD.
|
Bandwidth Management
|
Bandwidth Throttle
|
Check this box is you plan to offer end users the option to choose a bandwidth when they connect. Bandwidth throttling allows the administrator to control the maximum bandwidth allocated to end users per port. If you are using the AccessCode and MeetingRoom page sets, bandwidth is controlled by using the Access Codes Bandwidth option below.
|
Access Codes Bandwidth
|
From the drop-down menu, select the desired bandwidth option. The option that you select determines the bandwidth options that are available on the Access Code Management web page. These are the three options:
•None (default)—Disables bandwidth management for access codes.
•Throttle—Enables bandwidth throttling for access codes.
•Reservation—Enables bandwidth reservation for access codes.
|
Buttons
|
Defaults
|
Displays the default parameter settings.
|
Requery
|
Before saving any changes, click to refresh the web page.
|
Save
|
Saves the changes made to the web page.
|
Changing the Internal Network IP Address Ranges
Use this section to change the internal network IP address ranges, which consist of the following:
•End-user clients (DHCP and Foreign addresses)
•Network equipment (Management addresses)
•Multinet temporary DHCP leases (Temp DHCP addresses)
These are the IP addresses for the entire BBSM server; that is, only one IP configuration exists for each server.
Before using the IP Addresses web page, review the information below to ensure that you are using the correct BBSM tool to enter or change IP addresses.
•For the initial configuration, use the BBSM tools as follows to enter IP addresses:
–If you purchased a BBSM appliance (rather than BBSM software on CD), use the Address Change Wizard to enter all BBSM IP addresses:
- The TCP/IP properties (internal and external NIC IP addresses and subnet masks)
- The BBSM internal network address ranges (DHCP, Management, Foreign, and Temp DHCP)
–If you purchased BBSM software on CD (rather than a BBSM appliance), you should have configured the internal and external NIC IP addresses during installation. In this case, you can use either the Address Change Wizard or the IP Addresses in WEBconfig to enter the BBSM internal network address ranges.
•To change IP addresses after the initial configuration, use the BBSM tools as follows:
–You can change all BBSM IP addresses using the Address Change Wizard. You must use the Address Change Wizard to change the TCP/IP internal and external NIC addresses and subnet masks. They cannot be changed on the IP Addresses web page in WEBconfig.
–You can use the IP Addresses web page in WEBconfig to change the BBSM internal network address ranges (DHCP, Management, Foreign, and Temp DHCP).
–If you are using multinets, you must use the Address Change Wizard if you want to delete multinet 2.
Caution Do not use the Windows Network and Dial-up Connections interface to change IP addresses. This interface should only be used to set up multinets.
For additional information, refer to the following:
•For an overview of public and private IP addressing, refer to the "Private and Public IP Addresses (Multinets)" section.
•To run the Address Change Wizard, refer to the "Running the Address Change Wizard" section.
Step 1 From the Dashboard, click WEBconfig. The BBSM Server Settings web page appears.
Step 2 In the NavBar, click IP Addresses. The IP Addresses web page appears. (Figures 3-2 and 3-3 show the web pages for a single network (singlenet) and for multinets.
Figure 3-2 IP Addresses Web Page for a Singlenet
Figure 3-3 IP Addresses Web Page for a Multinet
Step 3 Enter the IP configuration data, based on the information shown in Tables 3-2 and 3-3.
Table 3-2 IP Addresses Configuration
Parameter
|
Singlenet
|
Multinet 1
|
Multinet 2
|
DHCP and Management IP ranges
|
X
|
X
|
X
|
Foreign IP address ranges
|
X
|
X
|
—
|
Temp DHCP IP addresses
|
—
|
Multinet 1 or 2, whichever address range is higher
|
Step 4 Verify that the TCP/IP IP addresses are correct, which is necessary for BBSM to function properly. If they are incorrect, see the "Running the Address Change Wizard" section to change them.
Step 5 To save the changes, click Save.
Table 3-3 IP Addresses Options
Field
|
Description
|
BBSM Internal Network Address Ranges
|
DHCP Start
DHCP End
|
Enter the starting and ending IP addresses to be assigned to end-user DHCP clients. This address range must be on the same subnets as your internal network interface card (NIC).
|
Management Start
Management End
|
Enter the starting and ending IP addresses for network equipment, such as switches, base switches, access points, CMTSs, and network-addressable UPS systems.
If you are using multinets, note the following:
•Multinet 1—Usually the private multinet.
•Multinet 2—Usually the public multinet used for remote management. It is also used to assign static addresses to clients that need this configuration, such as for a meeting room in which the client needs routable addresses for its own servers.
|
Foreign (Static) Start
Foreign (Static) End
|
Enter the starting and ending Foreign IP addresses for end-user clients that are configured with static IP addresses. This address range enables BBSM to perform adaptive network address translation (NAT) for statically configured devices in a bridged environment.
Note All other NAT and PAT functionality is handled by the external router.
|
Temp DHCP Start
Temp DHCP End
(multinets only)
|
Enter the starting and ending IP addresses for the DHCP leases received by clients when they initially connect to the network. A guideline for the size of this range is about 20 to 30 percent of the nontemporary IP addresses planned for use on this multinet.
Note This range must belong to the numerically higher multinet on the internal network.
|
BBSM TCP/IP Properties
(These fields are read only on this web page. To change these IP addresses, you must use the Address Change Wizard.)
|
Internal NIC IP
Internal NIC Subnet Mask
|
Displays the IP address and subnet mask of the internal NIC that connects to the internal BBSM network. If you are using multinets, this field displays the IP address and subnet mask for multinets 1 and 2.
We recommend that you set the number of IP addresses (rooms/clients) only to the needed size and no larger. Because BBSM initializes each address at startup, configuring a number of IP addresses larger than necessary can greatly increase the initialization time and degrade performance. The following list shows the number of IP addresses available for the subnet sizes that you would be likely to use:
•255.255.255.0 subnet mask = /24 subnet code = 254 users
•255.255.254.0 subnet mask = /23subnet code = 510 users
•255.255.252.0 subnet mask = /22 subnet code = 1022 users
|
External NIC IP
External NIC Subnet Mask
|
Displays the IP address and subnet mask of the external NIC that connects to the external router.
|
Default Gateway
|
Displays the default gateway to the Internet.
|
BBSM DHCP Properties
|
Temp DHCP Lease Duration
(in seconds)
(multinets only)
|
Enter the lease time for the temporary DHCP leases received by clients when they initially connect to the network. This time should be set low so that when the client chooses their IP preference, they will receive their final IP address in a short amount of time. The longer it takes for the client to receive their final IP address, the more likely it is that the Temp DHCP range will fill up, thereby preventing additional clients from connecting. The default is 60 seconds.
Note Some cable modems are unable to receive an IP Address if the lease time is less than 180 seconds. When using cable modems, the Temp DHCP Lease Duration may need to be adjusted for them to come online. After all of the modems have come online and the port settings have been configured for each port, the Temp DHCP Lease Duration may be re-adjusted to a lower value once again.
|
Buttons
|
Requery
|
Before saving any changes, click to refresh the web page.
|
Save
|
Saves the changes made to the web page.
|
Configuring BBSM Sites
Follow this procedure to configure one or more BBSM sites using the Sites web page in WEBconfig. You can add sites, change site information, and delete sites and their related clusters using this web page. (Before adding and configuring new sites in WEBconfig, verify that the necessary BBSM network cabling, hardware, routers, switches, and clusters are attached to the new site.)
Step 1 From the Dashboard, click WEBconfig. The BBSM Server Settings web page appears.
Step 2 In the NavBar, click Sites. If the first site has been configured, the Sites web page appears showing the site number, name, and description. (See Figure 3-4.) If the first site has not been configured, the Sites web page appears requesting the new site information. (See Figure 3-5.)
Figure 3-4 Sites
Figure 3-5 New Site
Step 3 To configure a new site if site 1 does not exist, follow the steps below:
a. Enter the applicable new site information, based on the information in Table 3-4.
b. To save the data, click Save.
Step 4 To configure a new site if site 1 already exists, click New. The New Site web page appears, requesting the new site information. (See Table 3-5 and Figure 3-5.) (As mentioned above, if no site has been configured previous to this time, this web page appears when you click Sites in the NavBar.)
Step 5 If you need to change the site name or description, enter the correct information and click Save.
Step 6 After careful consideration, if you need to delete a site, select the desired site number and click Delete.
Table 3-4 New Site Options
Field
|
Description
|
New Site Information
|
Site Number
|
Displays the new site number.
|
Site Name
|
Enter the name of the site. The name can contain a maximum of 30 characters, including letters, numbers, special characters, and spaces. The web page does not allow you to type more than 30 characters, so you do not need to count characters.
|
Site Description
|
Enter the site description, such as Building One.
|
Set New Site Permissions
|
Operator Account Name
Operator Account Password
Confirm Password
|
Enter the site's Operator Account name and password. Then retype the password to confirm it.
|
Report Account Name
Report Account Password
Confirm Password
|
Enter the site's Report Account name and password. Retype the password to confirm it.
|
Buttons
|
New
|
Disabled and grayed out on the New Site web page.
|
Requery
|
Disabled and grayed out on the New Site web page.
|
Save
|
Saves the changes made to the web page.
|
New
|
Disabled and grayed out on the New Site web page.
|
Table 3-5 Sites Options
Field
|
Description
|
Site Number
|
From the drop-down menu, select the number of the site you want to modify. The default is 1.
|
Site Name
|
Enter the name of the site.
|
Site Description
|
Enter the site description, such as San Diego or Building One.
|
Buttons
|
New
|
Click to add a new site. The new site web page appears showing a new site number. Enter the site information and click Save.
|
Requery
|
Before saving any changes, click to refresh the web page.
|
Save
|
Saves the changes made to the web page.
|
Delete
|
Deletes the site record, the related clusters, and all associated ports.
Note Be cautious about deleting site records, because rooms or locations must be mapped manually again.
|
Configuring Routers
In BBSM, all network elements are associated with a router. This association tells BBSM how to build routes to the network internal to the router. For additional information about routed networks, see the "Routed Networks" section.
Follow this procedure to configure a router on the BBSM internal network. (Refer to your network configuration information to configure the router fields.)
Note In a bridged BBSM internal network, all network elements are associated with router 0, the BBSM server. If your internal network is bridged, you do not need to configure a router on BBSM.
Step 1 From the Dashboard, click WEBconfig. The BBSM Server Settings web page appears.
Step 2 In the NavBar, click Routers. The Routers web page appears. (Figures 3-6 and 3-7 show the Routers web page for a single network and for a multinet.)
Figure 3-6 Routers Web Page for a Singlenet
Figure 3-7 Routers Web Page for a Multinet
Step 3 Enter the router data, based on the information shown in Table 3-6. Note that for router number 0, which is the BBSM server, all fields except Router Number and SNMP Password are disabled. These fields are only enabled if the router number is greater than 0.
Step 4 To save the changes, click Save.
Table 3-6 Routers Options
Field
|
Description
|
Router Number
|
Displays the router number of the router being configured. (BBSM autogenerates this number.)
|
Gateway to Router
|
Enter the IP address of the first hop from the BBSM server to the router. This address should be on the BBSM server's internal network and is the router's external address if the router is connected directly to the BBSM server's network.
|
Router IP Address
|
Displays the client-side IP address of the router. On clients, this IP address is the default gateway. In the case of clients connected to the BBSM server internal network, the gateway is the BBSM server's internal NIC address. The default is 127.0.0.1. (This loopback IP address refers to the BBSM server and cannot be changed for router 0.)
|
Client Start
Client End
Client Subnet Mask
|
Enter the starting and ending IP addresses and the subnet mask for the clients connecting to this router. This subnet mask value must be configured on the clients and is set automatically for DHCP clients.
|
Router Supports SNMP
|
If you are using a router that supports SNMP, check the check box:
•For router 0 (the BBSM server), the check box is checked and disabled. The SNMP password field is enabled.
•For routers other than router 0, the field is enabled. If the administrator checks the check box, the SNMP password field is enabled. Otherwise, the SNMP password is disabled.
Caution See the following restrictions to disabling Router Supports SNMP. Because BBSM will not know the client's MAC address, BBSM will not be able to use any network element (switch DLL) to determine if the session is still active (the administrator must configure the null switch), which affects many BBSM operations, including reporting, the Daily access policy Welcome Back feature, and any per-port policy.
|
SNMP Password
|
Enter the SNMP community string (password) that is used when communicating with routers. The default is "public."
|
Create DHCP Scope
|
Check this check box if BBSM is your DHCP server. A DHCP scope is created on the BBSM server for the router subnet, as determined by the IP addresses in the Client Start and End fields.
Leave the check box unchecked if you are using a DHCP server other than BBSM.
|
Buttons
|
New
|
Adds a new router web page with a router number. (When you add routers, physically install them before trying to configure them.)
|
Requery
|
Before saving any changes, click to refresh the web page.
|
Save
|
Saves the changes made to the web page.
|
Delete
|
Deletes the router from the site.
|
Configuring Network Elements
To configure the network elements, you must first configure at least one site. Refer to the "Configuring BBSM Sites" section. The following are the supported types of network elements:
•Access points
•CMTSs
•Switches
The sections that follow describe how to configure each type of network element.
Caution The SNMP password located in WEBconfig under Network Elements must match the SNMP community string (password) that is configured in the network element software. If the BBSM password does not match the SNMP community string, BBSM cannot communicate with or locate end users connected to the network element. To change the network element community string (password), follow the manufacturer's instructions. To change the BBSM SNMP password, refer to the configuration subsection for each type of network element in this section.
Configuring Access Points
Follow this procedure to configure each access point in WEBconfig.
Step 1 From the Dashboard, click WEBconfig. The BBSM Server Settings web page appears.
Step 2 In the NavBar, navigate to the Access Points web page by choosing Network Elements > Site x > Access Points. The Access Points web page appears. (See Figure 3-8.)
Figure 3-8 Access Points
Step 3 Configure the access points, based on the information shown in Table 3-7, and then click Save. The Network Element Port Settings window pops up. (See Figure 3-9.)
Note If port configuration records already exist, the Network Element Port Settings window does not pop up automatically. Click Port Settings.
Step 4 Enter the applicable information, based on the information in Table 3-8.
Step 5 To save the data, click Submit. You are returned to the Access Points web page.
Note If you add or remove a default VLAN, you must reconfigure the access point. To do this, click Submit in the Network Element Port Settings window. For more information on VLANs, refer to the "VLANs" section.
Table 3-7 Access Points Options
Field
|
Description
|
Site Number
Cluster Number
|
Displays the site number/name and cluster number associated with the access points to be configured.
|
SNMP Password
|
Enter the SNMP community string (password) that is used when communicating with the access point. The default is "private."
Caution We recommend that you change the default password on the access points and on BBSM, because the default password is well known and could compromise network security.
|
No. of Client Ports
|
Displays the number of client ports that can be used as clients on switch 1 of the cluster. The default is 29.
|
IP Address
|
Enter a unique IP address in the management range assigned to the access point.
|
Router
|
From the drop-down menu, select the IP address of the router that this access point is connected to.
|
Cisco Access Point Type
|
From the drop-down menu, select the access point type.
|
Disable AP
|
Check this check box if you do not want BBSM to look for clients on the ports for the access point. Use when troubleshooting.
Note Even if you disable an access point, its IP address remains reserved. If you need to reuse the IP address for a different network element, change the IP address of the disabled access point.
|
Buttons
|
Port Settings
|
Click to configure the access point ports. The Network Element Port Settings window pops up. Enter the correct information, as described in Table 3-8, and then click Submit.
|
New
|
Click to add a new access point. The web page changes to reflect this new access point.
|
Defaults
|
Displays the default parameter settings.
|
Requery
|
Before saving any changes, click to refresh the web page.
|
Save
|
Saves the changes made to the web page.
|
Delete
|
Deletes the access point.
|
Figure 3-9 Network Element Port Settings Pop-up Window
Table 3-8 Port Settings Window Options
Field
|
Description
|
Type
|
Displays the network element type.
|
Number of Client Ports
|
Displays the number of client ports on the network element:
•For access points, the default number of client ports is 29.
•For CMTSs, the number of client ports is equal to the number of cable modems that are connected to the CMTS, which varies for each customer. If you configure the CMTS port settings with no connected cable modems, there are essentially 0 client ports.
•For switches, the default number of ports varies, depending on the selected switch. You can edit the number of client ports on the Switches web page.
|
Location Prefix
|
Enter the desired location prefix. The prefix can contain a maximum of 40 characters. (This field is optional.)
|
Page Set
|
From the drop-down menu, select the desired page set. For descriptions of the default page sets that ship with BBSM, refer to Table 1-4.
Caution If you will be using SSL and have not yet installed your SSL certificate, select the "Clear" version of the page set until you install the certificate and then change your page set to the SSL page set. For example, select RADIUSClear until the certificate is installed, then after installing the certificate, change the page set to RADIUS. If you install the SSL page set before installing the certificate, the Start page will not display.
Note For CMTSs, the page set that you choose is the default page set that will be applied to the CMTS dynamic port-room configuration. Refer to the "Dynamic Port-Room Configuration for CMTSs" section.
|
Start Page
|
BBSM automatically enters the Start page for the network element, based on the page set. However, if desired, you can enter a different Start page.
|
Bandwidth
|
Enter the desired bandwidth throttling value, in kbps, for clients connected to this network element. The bandwidth is effective only if bandwidth management is turned on. (Refer to the "Configuring the Network and Bandwidth Management Settings" section.) If you select a bandwidth from the page set, that selection will override this default bandwidth.
|
Enable Port Hopping
|
Check this check box to enable port hopping.
|
Client IP Address Range (DHCP)
|
This field only appears if you are using multinet. If you are using multiple networks, click the default multinet number for clients connected to this network element: Multinet 1 or Multinet 2.
Note The page set overrides this setting if the page set specifies which multinet to use.
|
Buttons
|
Submit
|
Enters the changes you have made.
|
Reset
|
Before you have submitted the changes, resets the data to the stored information.
|
Cancel
|
Cancels any changes.
|
Configuring CMTSs
If you are using a CMTS, you must add a CMTS record in WEBconfig as a network element for a site. Follow this procedure to add and configure the CMTS record.
Note If you are using an external provisioning server for your cable modem, such as TFTP, ToD, or a log server, you must create a walled garden entry for the cable modems to come online properly. The entry need only consist of an IP address and the subnet mask for the cable modems to be able to access these servers. The hostname, which is usually used for clients using a proxy server setting, can be a description for the administrator.
Step 1 From the Dashboard, click WEBconfig. The BBSM Server Settings web page appears.
Step 2 In the NavBar, navigate to the CMTS web page by choosing Network Elements > Site 1 (or other applicable site) > CMTS. The initial CMTS configuration selection web page appears the first time you configure the CMTS. (See Figure 3-10.)
Figure 3-10 CMTS
Step 3 Enter the CMTS IP address and select the desired CMTS configuration (IRB, Routed, or Bridged), based on the information shown in Table 3-9.
Table 3-9 Initial CMTS Options
Field
|
Description
|
Enter the new CMTS IP address
|
Enter the IP address of the CMTS being added. This is the CMTS client-side IP address:
•In a Bridged or IRB configuration, this IP address is on the same subnet as the DHCP and Management ranges.
•In a Routed configuration, this IP address is not on the BBSM internal network but on a subnet internal to the router.
|
IRB
|
Click if the CMTS is configured for an integrated routed and bridged configuration, which means that the CMTS acts as both a router for cable modems and a bridge for end users.
|
Routed
|
Click if the CMTS is configured as a router. In this case, BBSM cannot support static clients (plug and play).
|
Bridged
|
Click if the CMTS is configured in a bridged configuration.
|
Button
|
Submit
|
Takes you to the CMTS configuration web page for the mode you selected.
|
Step 4 Click Submit. The appropriate CMTS network configuration web page appears. (See Figures 3-11 through 3-12.) (The IRB and Bridged CMTS configuration web pages are the same for singlenet or multinet. Only the Routed configuration web pages are different for singlenet and multinet.)
Step 5 Configure the CMTSs, based on the information shown in Table 3-10, and then click Save. The Network Element Port Settings window pops up. (See Figure 3-9.)
Note If port configuration records already exist, the Network Element Port Settings window does not pop up automatically. Click Port Settings.
Step 6 Enter the applicable information, based on the information in Table 3-8.
Step 7 To save the data, click Submit. You are returned to the applicable CMTS web page.
Figure 3-11 IRB-Configuration CMTS Configuration
Figure 3-12 Bridged-Configuration CMTS Configuration
Figure 3-13 Routed CMTS Configuration Web Page for a Singlenet
Figure 3-14 Routed CMTS Configuration Web Page for a Multinet
Table 3-10 IRB, Routed, and Bridged Configuration CMTS Options
Field
|
Description
|
CMTS Type
Cluster Number
CMTS IP Address
Router
|
Based on the CMTS configuration and the CMTS IP address that you entered, the system automatically fills in the basic parameters and displays the CMTS type, cluster number, CMTS IP address, and router of the CMTS that you will be configuring.
|
|
|
|
Router Number
|
Displays the router that the CMTS is connected to.
|
Disable CMTS
|
Check if you do not want BBSM to look for CMTS clients on the ports for the cluster.
Note Even if you disable a CMTS, its IP address remains reserved. If you need to reuse the IP address for a different network element, change the IP address of the disabled CMTS temporarily; otherwise, you will not be able to update WEBconfig.
|
Aging Period
(in seconds)
|
Enter the desired time period in seconds that the client can be idle before the end user is automatically signed off. The default is 300 (5 minutes).
|
SNMP Password
|
Enter the SNMP community string (password) that is used when communicating with the CMTS. The default is "public." (We recommend that the default password on the switches and on BBSM be changed, because the default password is well known and could compromise network security.)
|
Router Number
(IRB or Routed configuration)
|
Displays the router number associated with the CMTS.
|
Gateway to Router
(IRB and Routed configurations)
|
Displays the IP address of the first hop from the BBSM server to the router.
|
Router IP Address
(Routed configuration)
|
Displays the IP address of the router that you are connecting to. The router IP address is the same as the CMTS IP address when the CMTS is in the Routed configuration.
|
Client Start
Client End
Client Subnet Mask
(Routed configuration)
|
Enter the starting and ending IP addresses and the subnet mask for the clients connecting to this CMTS. The BBSM server treats traffic from the Client Start through the Client End IP address range as coming from client computers.
|
Cable Modem DHCP Start
Cable Modem DHCP End
|
Enter the starting and ending IP addresses to be assigned to the cable modems.
•For Bridged configuration, the IP address range must be on the same subnet as your internal NIC.
•For IRB and Routed configurations, the IP range must not be on the same subnet as your NIC.
|
Cable Modem Subnet Mask
(IRB or Routed configuration)
|
Enter the cable modem subnet mask for the DHCP IP addresses. In a bridged configuration, the subnet mask is the same as your internal NIC subnet mask.
|
DHCP options
|
Because these options are standard DHCP options, they are not described in this table. An administrator configuring the CMTS should have a clear understanding of these options.
|
Buttons
|
New
|
Click to configure a new CMTS. The initial CMTS web page appears.
|
Requery
|
Before saving any changes, click to refresh the web page.
|
Save
|
Saves the changes made to the web page.
|
Delete
|
Deletes the CMTS.
|
Port Settings
|
Click to configure the CMTS ports. The CMTS Port Settings window pops up. Enter the correct information, as described in Table 3-8.
|
Configuring Switches
Follow this procedure to configure each switch. Most BBSM installations use two types of switches: client switches and base switches:
•Client switches—Connect to end-user computers, or clients.
•Base switches—Client switches connect to base switches, also known as aggregation switches.
Unused ports on the base switch can be used as client ports if the base switch is added to the Switches web page. When the base switch is also being used as a client switch, the ports connected to client switches must be marked as uplink ports. For instructions on how to configure a port as an uplink port, refer to the "Using Port Control" section.
With BBSM software release 5.2, Cisco supports switch clustering. For additional information about the clustering architecture, refer to the "Switch Clustering" section.
Step 1 From the Dashboard, click WEBconfig. The BBSM Server Settings web page appears.
Step 2 In the NavBar, navigate to the Switches web page by choosing Network Elements > Site x > Switches. The Switches web page appears. (See Figure 3-15.)
Figure 3-15 Switches
Step 3 Configure the switches, based on the information shown in Table 3-11, and then click Save. The Network Element Port Settings window pops up. (See Figure 3-9.) (If port configuration records already exist, the Network Element Port Settings window does not pop up automatically. Click Port Settings.)
Step 4 Enter the applicable information, based on the information in Table 3-8.
Step 5 To save the data, click Submit. You are returned to the Switches web page.
Table 3-11 Switches Options
Field
|
Description
|
Site Number
Cluster Member No.
|
Displays the site number/name and cluster number associated with the switch to be configured.
|
No. of Client Ports
|
Enter the number of ports that can be used as clients on switch 1 of the cluster. The default is 24.
|
Cluster/Switch IP Address
|
Enter a unique IP address in the management range assigned to the cluster or switch. Check with the person installing your clusters and switches if you are unsure of this IP address.
|
Router
|
From the drop-down menu, select the router IP address of the router that this site and cluster are connected to. If the site and cluster are directly connected to the BBSM server, use the default IP address for the BBSM server, which is "127.0.0.1."
|
Cisco Switch Type
|
From the drop-down menu, select the desired switch type. (Although you can select third-party switches as an option, these switches have not been tested with BBSM and are not supported.) Because the list of supported Cisco switch types continues to be updated, refer to the following web site for the latest list of supported switches: http://www.cisco.com
|
Disable Switch
|
Check this check box if you do not want BBSM to look for clients on the cluster ports. Use when troubleshooting. (Even if you disable a switch, its IP address remains reserved. If you need to reuse the IP address for a different switch, change the IP address of the disabled switch temporarily; otherwise, you will not be able to update WEBconfig.)
|
SNMP Password
|
Enter the SNMP community string (password) that is used when communicating with switches. (Non-Cisco stackable switches, which share the same stack, are installed with the same password.) The default is "public."
Note We recommend that the default password on the switches and on BBSM be changed, because the default password is well known and could compromise network security.
|
Client Ports on Switches 2-n
|
This field is relevant only for third-party switches and is disabled for Cisco switches. The field displays the number of ports that can be used as clients on switches 2 through n of the stack, where n is the highest numbered switch installed on the stack.
|
Aging Period
(in seconds)
|
Enter the desired time period, in seconds, that the network element will wait before eliminating inactive clients from its internal tables, which causes BBSM to automatically sign off the client. The default time period is 300 (5 minutes).
|
Packet Inactivity Period (in seconds)
|
This field applies only to the Cisco 2924 and 2912 LRE Multiport CPE switches and is disabled for all other switch types. Enter the desired time, in seconds, that a user can be idle before being automatically signed off by BBSM.
|
Buttons
|
Port Settings
|
Click to configure the settings for all ports on this switch. The Network Element Port Settings window pops up. Enter the correct information, as described in Table 3-8, and then click Submit.
|
New Cluster/Switch
|
Adds a new cluster to the site. A new web page appears with blank fields so the new cluster and the associated switches can be configured.
|
New Cluster Member
|
Adds a new network element to an existing cluster. A new web page appears with blank fields so the associated parameters can be configured. (If a switch is not cluster capable or not configured as a cluster switch, BBSM considers the switch as a cluster of a single switch.)
|
Defaults
|
Displays the default parameter settings.
|
Requery
|
Before saving any changes, click to refresh the web page.
|
Save
|
Saves the changes made to the web page.
|
Delete
|
Deletes the switch.
|
Configuring the Port Test Parameters
When the BBSM network is configured initially, ports are configured using the Switch Discovery Wizard. However, when you add ports using the Network Elements web pages, you may want to test these ports, although this testing is not required.
If you want to change the default port test parameters, follow this procedure.
Step 1 From the Dashboard, click WEBconfig. The BBSM Server Settings web page appears.
Step 2 In the NavBar, navigate to the Port Test Settings web page by choosing Ports > Site x > Port Test Settings. The Port Test Settings web page appears. (See Figure 3-16.)
Figure 3-16 Port Test Settings
Step 3 Configure the port test parameters, based on the information shown in Tables 3-12 and 3-13.
Step 4 To save the changes, click Save.
Table 3-12 Port Test Settings Options
Field
|
Description
|
Switch Information
|
Site Number
Cluster Number
Switch Number
Stack IP Address
Switch Type
|
Displays the identifying information for the network element that will use the entered test settings.
|
Test Settings
|
Switch Mode
(in Mbps)
|
Select the desired rate within the ranges that the switch is able to support: 1, 5, 10, 15, or 100. The default is 10 Mbps.
|
Pings to Send
|
Enter the number of pings to send. The range is 300 to 700, and the default is 500.
|
Inter Packet Delay
(in msec)
|
Enter the desired interpacket delay in milliseconds (msec). (See Table 3-13.)
|
Echo Data Size
(in bytes)
|
Enter the desired size in bytes for the echo data. The range is 768 to 1280, and the default is 1024.
|
Buttons
|
Defaults
|
Displays the default parameter settings.
|
Requery
|
Before saving any changes, click to refresh the web page.
|
Save
|
Saves the changes made to the web page.
|
Table 3-13 Inter Packet Delay Switch Mode Options
Switch Mode
(Mbps)
|
Inter Packet Delay
|
Default
|
Range
|
1
|
85
|
85-90
|
5
|
45
|
45-50
|
10
|
10
|
10-15
|
15
|
7
|
6-9
|
100
|
3
|
1-5
|
Configuring the Billing Options
You must decide which billing options you want to use and configure them on BBSM:
•PMS or print billing
•RADIUS
•Credit cards
The following sections describe how to configure these options.
Configuring PMS or Print Billing
This section describes PMS billing and print billing (local non-PMS bill printing) for single sites and multiple sites. Follow the procedures in this section to implement PMS or print billing:
•Configure PMS billing or print billing for each site.
•Configure the call type options.
With PMS or print billing, the DailyHotel page set, which uses the Hotel accounting policy, sends the BBSM guest charges to the PMS or local printer. By default, charges are sent to the PMS or printer when the guest ends the session.
Note Only the DailyHotel page set has the ability to capture charges and send them to a hotel billing device—either the PMS or a local printer. Access code page sets (AccessCode or MeetingRoom) do not support hotel billing.
Refer also to the following:
•To clear any unwanted charges posted during the room mapping process, refer to the "Clearing Pending Hotel Charges" section.
•To reconfigure page set parameters, such as when the guest charges are sent to the PMS or printer, refer to the Cisco BBSM 5.2 SDK Developer Guide:
•To connect a BBSM server or Site Controller to a PMS, refer to the "Connecting the PMS or Local Printer" section.
•To install a Site Controller, refer to the "Installing Site Controllers" section.
PMS Billing
The BBSM guest room charges are billed directly for the charges through the PMS. When charges are sent to the PMS, a one-letter call type is sent to the PMS as part of the billing record to classify the service that was used, such as Internet access charges or web printing. Although the PMS integrator determines the actual call types, you can modify the BBSM default call types and add, change, or delete custom call types.
Print Billing
The BBSM charges are sent to a local printer. The printed bill consists of the following information printed on a single line: date, time, room number, site number, port ID, and charge. The format and content of the print report cannot be changed.
Supported PMS Protocols
BBSM provides interfaces for a number of standard PMS protocols. The currently supported PMS protocols include the following:
•Bell Hobic—Encore, GEAC/UX, GuestView, LanMark, LIBICA, Lodging Management System (LMS) from Inter-American Data (IAD), Logistics, Megasys Hospitality Systems, MSI, Promus 21, Protocol Technologies
•Xiox
•Micros-Fidelio—6.x and 7.x, Fidelio Express and Opera
•Hilton—Hilton H1, Hilton H2
•Hotel Information Systems (HIS)—CLS by Hotel Information Systems (Product Code: CLSS380IB; call and request BBSM interface)
•Maestro (Bell Hobic, XIOX, Hilton)
•BBSM is also compatible with and has been deployed by billing through the FCS call accounting package that is widely used in China and Asia Pacific.
BBSM now supports IP connections and bidirectional links to PMS systems. Currently, BBSM supports only the Micros-Fidelio IP-based PMS protocol and the Micros-Fidelio bidirectional PMS interface. If you want to interface to another IP-based PMS protocol or want a bidirectional link to another PMS system, you need to create a custom PMS module using the BBSM SDK.
Note For additional information on the bidirectional PMS interface, refer to the"Two-Way PMS Interface" section.
Configuring PMS Billing or Print Billing for a Single-Site Architecture
Follow the steps below to configure PMS billing or print billing for a single-site architecture.
Step 1 From the Dashboard, click WEBconfig. The BBSM Server Settings web page appears.
Step 2 In the NavBar, navigate to the Settings web page by choosing Billing > PMS or Printer > Site x > Settings. The Settings web page appears. (See Figure 3-17.)
Figure 3-17 PMS/Printer Settings
Configure the PMS billing or print billing options, as described in Table 3-14.
Step 3 To save the changes, click Save.
Table 3-14 PMS/Printer Settings Options
Field
|
Description
|
Property Management System
|
Enable PMS Billing
|
Check if you are using PMS billing to send room charges to the hotel PMS.
|
PMS Protocol
|
From the drop-down menu, select the desired PMS protocol:
•MicrosFidelio TCP/IP
•Bell Hobic
•Hilton
•MicrosFidelio Serial
•Xiox
|
PMS IP Address
|
This field supports the IP-based PMS interface. You must select the MicrosFidelio TCP/IP protocol. For an IP-based PMS, enter the IP address for the PMS.
|
PMS TCP/IP Port
|
Enter the port to be used for the interface to the PMS. (You must select the MicrosFidelio TCP/IP protocol.)
|
Enable Two-Way PMS
|
Check if you are using two-way communication between BBSM and the PMS. (For two-way PMS to work, you must select one of the MicrosFidelio PMS protocols.)
|
Database Resync Time
(per day)
|
This field is only enabled if you selected Enable Two-Way PMS. Enter the time of day—hour and minute—that you want for synchronizing the PMS database with the BBSM database.
Because resyncing the database can take several minutes or several hours, depending on the number of guest rooms on the property, the default time is 4 a.m. Guests may not be able to connect during the resync, so we recommend that you set a time when guests are not likely to be attempting to activate sessions.
|
Print
|
Print Billing Locally
|
Check if you will be printing bills to a local printer.
|
Local Billing Printer
|
Enter the name of the printer to be used for billing. This name must match exactly the default printer name as it is defined in the Printers folder for printing to work.
|
Site Controller
|
Site Controller IP Address
|
If BBSM is supporting multiple sites and each site is billing to its own PMS or printer, enter the IP address of the Site Controller that is required at the location where the hotel PMS or printer resides.
If the connection between BBSM and the PMS is a direct connection (single-site architecture), leave this field blank.
|
Buttons
|
Requery
|
Before saving any changes, click to refresh the web page.
|
Save
|
Saves the changes made to the web page.
|
Configuring PMS Billing or Print Billing for a Multi-Site Architecture
Follow the steps below to configure PMS billing or print billing for a multi-site architecture, if each site has its own PMS or billing printer.
Step 1 Install a Site Controller at each site. For details on how to install Site Controllers, refer to the "Installing Site Controllers" section.
Step 2 Configure the PMS billing or print billing options:
a. On the BBSM server, from the Dashboard, click WEBconfig. The BBSM Server Settings web page appears.
b. In the NavBar, navigate to the Settings web page by choosing Billing > PMS or Printer > Site x > Settings. The Settings web page appears. (See Figure 3-17.)
c. Configure the PMS or print billing options for multiple sites, based on the information in Table 3-14.
d. To save the changes, click Save.
Configuring PMS Call Types
If you are using PMS billing, you may want to add, change, or delete PMS call types. Follow the steps below to configure the call type options.
Note The BBSM-supplied call types, Internet Session and Web Printing, cannot be deleted, and only the call type code can be modified. Custom call types, however, can be added, modified, or deleted.
Step 1 Contact the hotel or the PMS integrator to find out what call types are defined for the PMS.
Step 2 From the Dashboard, click WEBconfig. The BBSM Server Settings web page appears.
Step 3 In the NavBar, navigate to the Call Types web page by choosing Billing > PMS or Printer > Site x > Call Types. The Call Types web page appears. (See Figure 3-18.)
Figure 3-18 Call Types
Step 4 Configure the call types, based on the information shown in Table 3-15. A site can have multiple call types; for example, A for Internet charges and W for web printing.
Step 5 To save the changes, click Save.
Table 3-15 Call Types Options
Field
|
Description
|
Site Number
Site Name
|
Displays the site number and site name based on the site selected in the navigation bar.
|
Description
|
For the existing call type codes, keep the default descriptions, which are Internet Session and WEB Printing. As mentioned above, these default call type records are automatically created when a site is created, and their descriptions cannot be changed. You can create a new call type description with a new call type code (letter).
|
Call Type
|
Specify the one-letter call type code:
•If you are not given another specific value to use with your hotel PMS, enter the letter "A," which is the default call type code.
•If the hotel PMS uses other codes, enter the one-letter values for them.
|
Buttons
|
New
|
Click to enter a new call type. A new web page appears so the new call type description and code can be added.
|
Requery
|
Before saving any changes, click to refresh the web page.
|
Save
|
Saves the changes made to the web page.
|
Delete
|
Deletes the specified custom call type.
|
Configuring RADIUS Billing
If you are using RADIUS for billing, you must configure BBSM to operate as a RADIUS client. This section describes how to configure BBSM for RADIUS billing and how to configure multiple concurrent RADIUS sessions. This configuration allows BBSM clients to be authenticated against a RADIUS server.
Note For additional information about using RADIUS, see the "RADIUS" section.
Configuring the RADIUS Server Options
Follow this procedure to configure the RADIUS server billing options.
This procedure assumes that you have already run the Switch Discovery Wizard to configure the ports to use either the RADIUS page set or a custom page set. (Refer to the "Running the Switch Discovery Wizard" section.)
Step 1 From the Dashboard, click WEBconfig. The BBSM Server Settings web page appears.
Step 2 In the NavBar, navigate to the RADIUS Server web page by choosing Billing > RADIUS > Server. The RADIUS Server web page appears. (See Figure 3-19.)
Figure 3-19 RADIUS Server
Step 3 Configure the RADIUS server parameters, as described in Table 3-16.
Step 4 To save the changes, click Save.
Note Install a server SSL certificate to enable secure connections between client sessions and the BBSM server. Refer to "Installing an SSL Certificate."
Table 3-16 RADIUS Server Options
Field
|
Description
|
Server Name
|
Enter the unique DNS name or IP address of the RADIUS server. The DNS name can contain a maximum of 64 characters.
|
Secret
|
Enter the RADIUS client password used to access the RADIUS server.
|
Timeout
(in seconds)
|
Enter the number of seconds that the BBSM server waits before attempting to access the RADIUS server a second or third time or before going to the next RADIUS server. BBSM attempts to contact each RADIUS server three times before attempting to contact the next RADIUS server. The default for this setting is 5 seconds.
Note The IIS default ASP Script timeout period is 90 seconds. This timeout period is the number of seconds that the browser will attempt to access the Internet before timing out. This time period is important to note, because if you increase the RADIUS Servers Timeout period and more than one RADIUS server is unavailable, the total time period during which BBSM attempts to contact the RADIUS servers may be greater than the timeout period for the browser itself. This will cause the end-user's browser to time-out during authentication.
For example, if the timeout period set is 20 seconds and two RADIUS servers are not responding, BBSM attempts to contact the first RADIUS server three times within 60 seconds. If BBSM cannot contact the first RADIUS server, it tries to contact the second server three times, again within 60 seconds. However, because the timeout period for IIS is 90 seconds, the browser will time out before BBSM finishes searching for the second RADIUS server.
|
Rank
|
Enter the order in which the BBSM server attempts to contact RADIUS servers. The first (primary) server to be contacted is 1, the second server to be contacted is 2; and so on. The default is 30.
|
NAT IP Address
|
If the BBSM server is behind a NAT router, enter the public IP address that the router assigned to the BBSM server. (Changing this IP address for one RADIUS server changes it for all previously configured RADIUS servers. If the field is left blank, the RADIUS access policy uses the IP address of the external NIC.)
|
NAS Identifier
|
Enter a unique server identifier, such as "BBSMServer1." The RADIUS access policy uses this NAS identifier when sending authentication or accounting packets to the RADIUS server. If the field is left blank, the attribute is not sent.
|
RADIUS Accounting Interim Interval
|
Enter the number of minutes between sending Interim-Update packets to a RADIUS Accounting server. If the value is 0, Interim-Update packets are not sent. The default is 0.
|
Enable
Authentication
|
Check to enable BBSM to verify the username and password with a RADIUS Authentication server (Authentication Access-Request message).
|
Using Port
|
Enter the TCP port on the BBSM server that the RADIUS server uses to communicate with the RADIUS authentication server. The default is 1645.
|
Enable Accounting
|
Check to enable BBSM to contact the RADIUS Accounting server to log the Start, Interim-Update Accounting, and Stop accounting messages.
|
Using Port
|
Enter the TCP port on the BBSM server that the RADIUS server uses to communicate with the RADIUS accounting server. The default is 1646.
|
Buttons
|
New
|
Click to enter a new RADIUS server. A new RADIUS web page appears the parameters can be configured.
|
Requery
|
Before saving any changes, click to refresh the web page.
|
Save
|
Saves the changes made to the web page.
|
Delete
|
Deletes the RADIUS server.
|
Configuring RADIUS for Multiple Sessions
You can enable RADIUS to support multiple sessions on a single RADIUS account at one time. Follow this procedure to configure multiple concurrent RADIUS sessions.
Step 1 From the Dashboard, click WEBconfig. The BBSM Server Settings web page appears.
Step 2 In the NavBar, navigate to the RADIUS Site web page by choosing Billing > RADIUS > Site x. The Site x web page appears. (See Figure 3-20.)
Figure 3-20 RADIUS Site
Step 3 To enable a RADIUS user to have a BBSM session active on more than one computer at the same time, check the "Allow multiple concurrent RADIUS sessions" check box. Leave it unchecked to prevent multiple computers from using the same RADIUS account at the same time.
Step 4 To save these changes, click Save.
Configuring Credit Card Billing
If you are using credit card billing, you must configure a credit card authorization server by using the Credit Card Server web page on WEBconfig. This section also describes how to enter the merchant ID for each site and test the credit card interface.
Configuring the Credit Card Server Options
Follow this procedure to configure the credit card billing options.
Step 1 From the Dashboard, click WEBconfig. The BBSM Server Settings web page appears.
Step 2 In the NavBar, navigate to the Credit Card Server web page by choosing Billing > Credit Card > Server. The Server web page appears. (See Figure 3-21.)
Figure 3-21 Credit Card Server
Step 3 Configure the credit card options, as described in Table 3-17.
Step 4 To save the changes, click Save.
Table 3-17 Credit Card Server Options
Field
|
Description
|
Billing Server Address
|
Enter the IP address for the credit card server.
|
Connect Timeout
|
Enter the number of seconds during which BBSM attempts to connect to the credit card server. The default is 30 seconds.
|
Buttons
|
Defaults
|
Displays the default parameter settings.
|
Requery
|
Before saving any changes, click to refresh the web page.
|
Save
|
Saves the changes made to the web page.
|
Entering the Merchant ID
If you are using credit card billing, you must specify the merchant ID for the credit card server by using the Credit Card Site web page. Follow this procedure to enter this ID.
Step 1 From the Dashboard, click WEBconfig. The BBSM Server Settings web page appears.
Step 2 In the NavBar, navigate to the Credit Card Server web page by choosing Billing > Credit Card > Site x. The Site x web page appears. (See Figure 3-22.)
Figure 3-22 Credit Card Site
Step 3 Enter the merchant ID. This identifier specifies the merchant, such as the hotel or hotspot owner, that originates the charges being sent to the credit card billing service provider, such as CyberSource. If the credit card billing service provider is CyberSource, the merchant ID must be alphanumeric and a maximum of 30 characters. Other credit card billing service providers may have different rules for the format of the merchant ID.
Note For the ICS Credit Card accounting policy that ships with BBSM, the merchant ID has to match the name of the key files generated under c:\opt\ics\keys directory.
Step 4 To save the changes, click Save.
Testing the Credit Card Interface
Follow this procedure to test the credit card interface before deploying BBSM. (BBSM performs credit card authentication and billing through the CyberSource ICS billing server.)
Step 1 Set up an account for testing. At the CyberSource website, www.cybersource.com/register, fill out the form to obtain the free testing account.
Step 2 Wait for a response email from CyberSource that contains the merchant ID.
Step 3 Download the ecert program from CyberSource and use it to create the needed keys.
a. From a DOS window, navigate to this directory:
c:\opt\ics\keys
b. Enter this command: Ecert <merchant ID>.)
See the following example:
C:\opt\ics\keys>ecert sclink1
The application will now send the newly created key pair and
certificate request to the server.
Merchant id, sclink1
Server host name, setup.ic3.com
Server port number, 80
This process will add your new keys into the test environment.
Certificate generation completed successfully
Merchant password data written to, C:\opt\ics\keys\sclink1.pwd
Merchant certificate data written to, C:\opt\ics\keys\sclink1.crt
Merchant private key data written to, C:\opt\ics\keys\sclink1.pvt
Server certificate data written to, C:\opt\ics\keys\
CyberSource_SJC_US.crt
You are now ready to access the CyberSource test server. Upon request
CyberSource will activate your newly generated keys in the production
environment. At that time a CyberSource employee will verbally confirm your
password as given below, please make a note of it.
Certificate generation verification password, 9999-9999-9999-99999-99999
C:\opt\ics\keys>
Step 4 On the Dashboard, click WEBconfig. The BBSM Server Settings web page appears.
Step 5 Enter the billing server address and connect timeout:
a. Navigate to the Credit Server web page by choosing Billing > Credit Card > Server.
b. In the Billing Server Address field, enter the IP address of the signed credit card server; for example, ic2test.ic3.com.
c. In the Connect Timeout Seconds field, enter the number of seconds that the credit card attempts to validate a credit card before rejecting the end user's input.
d. To save the changes, click Save.
Step 6 Enter the currency type:
a. On WEBconfig, click BBSM Server Settings. The BBSM Server Settings web page appears.
b. From the drop-down menu, enter the local currency type that the credit card server uses. The default is USD.
c. To save the changes, click Save.
Step 7 Enter the merchant ID:
a. Navigate to the Credit Server web page by choosing Billing > Credit Card > Site x.
b. In the Merchant ID field, enter the merchant ID.
c. To save the changes, click Save.
Step 8 Select the appropriate page set—Minute ICS or MinuteICSClear:
a. Navigate to the Access Points or Switches web page (depending on you usage) by choosing Network Elements > Access Points (or Switches) > Site x.
b. To access the Network Element Port Settings pop-up window, click Port Settings.
c. From the Page Set drop-down menu, select MinuteICS or MinuteICSClear:
–If you have SSL installed, select MinuteICS.
–If you do not have SSL installed, select MinuteICSClear.
d. To save the changes, click Save.
Step 9 From a laptop, verify that you can access the Internet through the Credit Card page:
a. On a client connected to BBSM, open the browser. The Credit Card screen appears.
b. Enter real names and addresses.
c. For the Credit card number, enter 4111111111111111 (the number 4 followed by 15 ones)
d. For the expiration date, enter 2005.
e. Click Submit. You will soon be connected to the Internet. Once connected, browse for 2 minutes, then disconnect.
Step 10 Verify successful transactions on the CyberSource side:
http://icstest.ic3.com/cs/search_request.pl
a. Use your merchant ID and password to login.
b. Do a search for ALL, Today's Requests.
c. Check under services that you get an Auth and a Bill.
Configuring Security/SSL
You must enable the secure sockets layer (SSL) security and specify the associated domain name by using the Security/SSL web page on WEBconfig. From this web page, you can also access the Change MSDE `sa' Password and Change MSDE BBSD Password web pages.
Follow the steps below to configure SSL and change the MSDE and BBSD passwords.
Step 1 From the Dashboard, click WEBconfig. The BBSM Server Settings web page appears.
Step 2 In the NavBar, click Security/SSL. The Security/SSL web page appears. (See Figure 3-23.)
Figure 3-23 Security/SSL
Step 3 Enter the domain name for SSL, based on the information shown in Table 3-18.
Step 4 Click Close. (You do not need to reboot the system for the changes to take effect.)
Configuring Bandwidth Reservation
The Bandwidth Reservation feature enables a property to set aside a specified bandwidth for a meeting room users. When a customer reserves a meeting room, they have the option of specifying a bandwidth reservation for the meeting. At the time of the meeting, this bandwidth is available only to meeting room users, not for general usage. You must configure the bandwidth reservation option on the Bandwidth Reservation web pages in WEBconfig.
To configure bandwidth reservation, you must configure the following:
•First configure the external router
•Then configure the total property bandwidth and the classes of service
The sections that follow describe how to configure these options.
For an overview of bandwidth reservation, refer to the "Bandwidth Reservation" section.
Configuring the External Router
Follow this procedure to configure the external router for bandwidth reservation. We recommend using a Cisco 2600 router. You must have at least IOS version 12.1(2)T or later.
Step 1 From the Dashboard, click WEBconfig. The BBSM Server Settings web page appears.
Step 2 In the NavBar, navigate to the External Router web page by choosing Bandwidth Reservation > External Router. The External Router web page appears. (See Figure 3-24.)
Figure 3-24 Bandwidth Reservation External Router
Step 3 Configure the external router options, based on the information shown in Table 3-19.
Step 4 To save the changes, click Save.
Table 3-19 External Router Options
Field
|
Description
|
IP Address
|
Enter the IP address for the external router.
|
Telnet `terminal' Password
|
Enter the terminal password, as configured in IOS on the router (telnet password).
|
IOS `enable' Password
|
Enter the enable password, as configured in IOS on the router.
|
Router Interface
|
After you enter the correct passwords and click Save, the Router Interface field appears with the name of the BBSM router interface.
|
Buttons
|
Restore Router Configuration
|
Restores the BBSM bandwidth reservation policy map to the router's running configuration. Because BBSM does not write its configuration to the router's memory, if the router is reset, the BBSM reservation settings are lost. To restore these settings, click this button. The static policy map is restored. The dynamic user information is not. Users need to reauthenticate to rejoin their reservation.
|
Requery
|
Before saving any changes, click to refresh the web page.
|
Save
|
Saves the changes made to the web page.
|
Configuring the Total Bandwidth
Follow this procedure to configure the total bandwidth.
Step 1 From the Dashboard, click WEBconfig. The BBSM Server Settings web page appears.
Step 2 In the NavBar, navigate to the Total Bandwidth web page by choosing Bandwidth Reservation > Total Bandwidth. The Total Bandwidth web page appears. (See Figure 3-25.)
Figure 3-25 Bandwidth Reservation Total Bandwidth
Step 3 Configure the bandwidth options, based on the information shown in Table 3-20.
Step 4 To save the changes, click Save.
Table 3-20 Total Bandwidth Options
Field
|
Description
|
Effective Date
|
From the drop-down menus, choose the date that the total bandwidth setting takes effect at the property:
•The first date that you enter is always the date when you begin using bandwidth reservation.
•Subsequent dates are the scheduled dates when you will begin offering bandwidth changes.
The bandwidth setting remains in effect until another date begins.
Note If you choose a date to decrease bandwidth, reservations already made for dates in this time period of decrease will be deleted.
|
Total Property Bandwidth
|
From the drop-down menu, choose the full bandwidth at the property, or select Enter your bandwidth and enter the desired bandwidth.
|
Minimum Guest Bandwidth
(in kbps)
|
Enter the minimum bandwidth for all users that are not in a reservation. This number will be subtracted from the Total Bandwidth to determine the bandwidth that is available for reservations. This must be a multiple of 8 kbps.
|
Buttons
|
New
|
Click to create another entry when you are installing additional bandwidth or removing bandwidth. (You can have many bandwidth entries.) A blank web page appears so the new total bandwidth entry can be configured.
|
Requery
|
Before saving any changes, click to refresh the web page.
|
Save
|
Saves the changes made to the web page.
|
Delete
|
Deletes the total bandwidth entry.
|
Configuring Classes of Service
Classes of service are configured using the Bandwidth Reservation Classes of Service web page. This page is optional, because BBSM ships with several default classes of service. Use this page to add, modify, or delete classes of service. Follow this procedure to configure a class of service.
Step 1 From the Dashboard, click WEBconfig. The BBSM Server Settings web page appears.
Step 2 In the NavBar, navigate to the Classes of Service web page by choosing Bandwidth Reservation > Classes of Service. The Classes of Service web page appears. (See Figure 3-26.)
Figure 3-26 Classes of Service
Step 3 Configure the bandwidth reservation class of service options, based on the information shown in Table 3-21.
Step 4 To save the changes, click Save.
Table 3-21 Classes of Service Options
Field
|
Description
|
Package name
|
Enter the name of the class of service. The BBSM operator will use this name when making bandwidth reservations, so descriptive names (such as Gold, Silver, and Bronze or First Class and Second Class) are recommended.
|
Bandwidth
(in kbps)
|
For the specified service package (class of service), enter the desired bandwidth.
|
Price
|
Enter the desired price per access code. This is the suggested price, which can be changed at the time the reservation is made.
|
Description
|
Enter a package description. The description is displayed to the BBSM operator when making reservations, but the customer does not see the description. Use this field to write notes to the those making reservations, such as "Best service - for use by priority customers only."
|
Disable class of service
|
Check to keep the class of service, but disable it at this time. (If a class of service is disabled, no new reservations can be made with this class.)
|
Buttons
|
New
|
Click to enter a new class of service. A blank web page appears so the new class and options can be added.
|
Requery
|
Before saving any changes, click to refresh the web page.
|
Save
|
Saves the changes made to the web page.
|
Delete
|
Deletes this class of service. Classes of service can be deleted only if they are not used for any bandwidth reservations (past or present). To phase out a class of service, disable it first. It can be deleted after 1 year, at which time the system automatically purges old reservations.
|
Adding Custom Page Sets to BBSM
If you created a custom page set using the SDK, follow this procedure to add the new page set to the list of available BBSM page sets. You do not need to perform this procedure if you used the Page Set Wizard, because DailyHotel page sets created using the Page Set Wizard are added to the BBSM page sets automatically.
If needed, contact the Cisco TAC to be sure that your web page can be supported. Refer to the "Obtaining Technical Assistance" section in the Preface to this user guide.
For additional information about page sets, refer to the following:
•Page Sets
•Using the Page Set Wizard
Step 1 From the Dashboard, click WEBconfig. The BBSM Server Settings web page appears.
Step 2 In the NavBar, select the Custom Page Sets web page. The Custom Page Sets web page appears. (See Figure 3-27.)
Figure 3-27 Custom Page Set
Step 3 Add the custom page set to BBSM, based on the information shown in Table 3-22.
Step 4 To save the information, click Save.
Table 3-22 Custom Page Sets Options
Field
|
Description
|
Page Set
|
Enter the name of the page set.
|
Start Page
|
Enter the complete URL of the Start page for your page set. The URL must be in the form "http://%iport%...," because BBSM translates %iport% to be either the BBSM internal IP address or the BBSM domain name, if applicable.
|
Buttons
|
New
|
Click to enter a new page set. A new blank web page appears so the page set and Start page can be added.
|
Requery
|
Before saving any changes, click to refresh the web page.
|
Save
|
Saves the changes made to the web page.
|
Delete
|
Deletes this page set.
|
Using the Page Set Wizard
The Page Set Wizard option, located under Administration on the Dashboard, enables you to create a basic DailyHotel page set with a property photo and hotel logo, if desired. You can also modify or delete an existing DailyHotel page set that was created with the wizard.
The wizard automatically adds the new page set to the drop-down list of page sets in the WEBconfig Network Element Port Settings window.
For additional information about page sets, refer to the "Page Sets" section.
Follow this procedure to create a new DailyHotel page set using the wizard.
Step 1 From the Dashboard, click Page Set Wizard. The Step 1 - Page Set Name web page appears. (See Figure 3-28.)
Figure 3-28 Step 1 - Page Set Name
Step 2 Choose a name for your new page set, and enter it in the Enter Name for New Page Set field.
Note To modify an existing page set that was created earlier, click the drop-down arrow in the Select Existing Page Set field, and choose the desired page set that you want to edit.
Step 3 Click Next. The Step 2 - Select a Layout web page appears. (See Figure 3-29.)
Figure 3-29 Step 2 - Select a Layout
Step 4 Click the option for the desired page set layout, and click Next. The Step 3 - Import a Picture web page appears. (See Figure 3-30.)
Figure 3-30 Step 3 - Import a Picture
Step 5 Click Browse to navigate to the file of the graphic that you want to appear on the Start page. (The graphic must be 175 by 225 pixels or smaller.) Then click Next. The Step 4 - Import a Logo web page appears. (See Figure 3-31.)
Note To view the graphic that you selected to appear on the Start page, click Back.
Figure 3-31 Step 4 - Import a Logo
Step 6 Click Browse to navigate to the file of the logo that you want to appear on the Start page. (The logo must be 175 by 70 pixels or smaller.) Then click Next. The Step 5 - Page Set Options web page appears. (See Figure 3-32.)
Note To view the logo that you selected to appear on the Start page, click Back.
Figure 3-32 Step 5 - Page Set Options
Step 7 Check the Bandwidth Option check boxes for the rates you want to offer end users and enter the desired price for that rate. For example, if you want to offer a 512-kbps speed for $5.00 per day and a 256-kbps speed for $3.00 per day, just check the boxes next to 512 kbps and 256 kbps and enter the price for each.
Note If you checked the Bandwidth Throttle check box on the BBSM Server Settings web page, all bandwidth options are available. Otherwise, only the Full-Speed bandwidth option is available.
Step 8 Select the other page set options. (From the User Session Ends drop-down menu, if you choose Specific Time, you can choose a specific time for the user session to end. (See Figure 3-33.) Remember that page sets created with the Page Set wizard assume that Internet users are charged by the day (24-hour period) and that billing will be posted to a PMS or printer.
Figure 3-33 Step 5 - Page Set Options with "Specific Time" Selected
Step 9 Click Next. The Step 6 - Preview web page appears with the name of your new page set. In this example, the page set is named Delta. (See Figure 3-34.)
Figure 3-34 Step 6 - Preview
Step 10 To view your new page set, click Preview Page Set. (See Figure 3-35.). Then close the page set preview.
Figure 3-35 Preview of Custom Page Set
Step 11 To save your new page set, click Finish. The Step 7 - Finish web page appears. (See Figure 3-36.)
Note If you want to edit your page set, click the appropriate link in the NavBar on the left, make your changes, and then click Finish.
Figure 3-36 Step 7 - Finish
After you create the new page set, you must use the Port Control feature to designate that the new page set will be used for the port. For procedures on using Port Control, refer to the "Using Port Control" section.
Configuring Walled Gardens
BBSM allows you to define free access to specific websites. This subset of the Internet that unauthenticated BBSM end users can access is called a walled garden. These walled gardens offer you the opportunity to increase revenue by marketing various services to your guests, which in turn reduces your costs.
The following are typical walled garden links:
•Local weather and attractions
•Online concierge and room services
•Hotel chain corporate or loyalty program portals
•Vendor services, such as car rental agencies
In BBSM, a URL, a network IP address, and a network subnet mask define each free access site. The feature operates on a per-server basis, so all sites share the same walled garden. However, end users normally access walled garden sites through links on the Start page. If you want some ports to have access to walled garden sites while other ports do not, then create different Start pages for the applicable ports.
BBSM defines a walled garden site by an IP address and a subnet mask. Walled garden settings are configured on a per-server basis. To add walled garden functionality to your page sets, your web developer modifies the web pages with links to the walled garden sites.
Follow this procedure to establish the path for each walled garden site by using the Walled Garden web page in WEBconfig.
Step 1 From the Dashboard, click WEBconfig. The BBSM Server Settings web page appears.
Step 2 In the NavBar, click the Walled Garden link. The Walled Garden web page appears. (See Figure 3-37.)
Figure 3-37 Walled Garden
Step 3 Configure the Walled Garden options, based on the information shown in Table 3-23.
Step 4 To save the changes, click Save.
Step 5 Use a client to open a browser and test access to your walled gardens. If the page looks incomplete, the walled garden website may be using several servers for page content. You must enter a domain name, IP address, and subnet mask for each of the these servers.
Table 3-23 Walled Garden Options
Field
|
Description
|
Full Domain Name
|
Enter the domain name of the walled garden website; for example, www.cisco.com.
|
IP Address
|
Defining a Walled Garden on a Server
To define a walled garden on a server, enter the domain name's IP address and a subnet mask of 255.255.255.255. For example, for www.cisco.com, enter the following:
•IP address = 198.133.219.25
•Subnet mask = 255.255.255.255
Defining a Walled Garden on a Subnet
To define a walled garden on a subnet, you can enter the IP address for each site in the walled garden individually as above or you can enter the subnet's IP address and its subnet mask. For example, all of the following IP addresses are part of the 198.133.219.x subnet:
•www.cisco.com = 198.133.219.25:
•business.cisco.com = 198.133.219.124
•newsroom.cisco.com = 198.133.219.119
You can incorporate these sites into a walled garden with just one subnet IP address and its subnet mask:
•IP address = 192.133.219.0
•Subnet mask = 255.255.255.0
The x.x.x.0 address defines the walled garden as a subnet, not just an individual IP address. This subnet includes the range of IP addresses from 198.133.219.1 to 198.133.219.255. (Different subnet masks include different address ranges.)
|
Subnet Mask
|
Buttons
|
New
|
Click to enter a new walled garden site. Text fields on the page are cleared so that new data can be entered.
|
Requery
|
Before saving any changes, click to return the web page to the previously saved settings.
|
Save
|
Saves the changes made to the web page.
|
Delete
|
Deletes this website from BBSM Hotspot.
|
Configuring the Port Hop Delay
The port hop delay time period is set by using the Port Hopping web page in WEBconfig. This sets the number of minutes that BBSM will search for the end user after disassociating from the original port. If the end user is not found within this time frame, the BBSM session is terminated.
Note Port hopping must be configured for each port. For a list of the procedures that can be used to configure port hopping, refer to the "Port Hopping" section.
Follow this procedure to set the number of minutes for the port hop delay.
Step 1 From the Dashboard, click WEBconfig. The BBSM Server Settings web page appears.
Step 2 In the NavBar, navigate to Port Hopping site x web page by choosing Port Hopping > Site x. The Site x web page appears. (See Figure 3-38.)
Figure 3-38 Port Hopping Site
Step 3 In the Port Hop Delay field, enter the number of desired minutes between 1 and 60. The default number of minutes is 20.
Step 4 If desired, click Requery to repopulate the web page with the stored data.
Step 5 To save the changes, click Save.
Web Printing
As of BBSM software release 5.2, Cisco no longer supports the use of the KeyView Pro software for web printing, because the product is no longer available for purchase. For releases before 5.2, Cisco will support our customers to the extent possible.
